Return & Refund Policy

Please inspect the package and model at delivery. If an item arrives damaged, incorrect or with an immediate manufacturing issue, contact support within 24 hours and keep the product, packaging, invoice and accessories unchanged.

Eligibility

Returns or replacements are reviewed after inspection. Used products, customer-caused damage, missing accessories or incomplete packaging may not qualify. Manufacturer warranty cases may be directed to the applicable Walton service process.

Refunds

Approved refunds are processed through an available payment method after verification. Processing time can vary by payment provider.